Refund Policy for Chilli Lounge Group of Restaurants

Effective Date: February 26, 2025At Chilli Lounge Group of Restaurants, we aim to provide you with the best dining experience possible. However, we understand that there may be circumstances where a refund may be necessary. This Refund Policy outlines our procedures for refunds and cancellations.

General Refund Guidelines

1. Food Orders:
   
   • If you receive an incorrect order or if the food is damaged or unsatisfactory, please contact us within 24 hours of your purchase. We will assess the situation and may offer a replacement or refund based on our evaluation.
   • Refunds will be issued to the original payment method within 5-7 business days after approval.
2. Reservations:
   
   • If you need to cancel a reservation, please notify us at least 24 hours in advance. Cancellations made within this period may be subject to a cancellation fee, depending on the size of the party and the nature of the reservation.
   • For special events or catering, specific cancellation policies may apply, which will be communicated at the time of booking.
3. Special Events and Catering:
   
   • Deposits for catering services are non-refundable. However, if you need to reschedule, we will do our best to accommodate your new date.
   • In the event of dissatisfaction with our catering services, please contact us within 24 hours of the event for review and potential compensation.

Requesting a Refund

To request a refund, please follow these steps:

1. Contact us via phone or email, providing your order details and the reason for the refund request.
2. Our management team will review your request and respond within 3 business days.

Exceptions

• We do not offer refunds for food items that have been consumed or for services rendered.
• Refunds will not be provided for customer errors such as ordering the wrong item or misunderstanding menu descriptions.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please reach out to us:

• Raj Bisht (Owner): +994 507336801
• Rahul (Sales Manager): +994 518534191

Thank you for dining with Chilli Lounge Group of Restaurants! We appreciate your understanding and support.